Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We process orders within 1–3 business days (Monday to Friday). After dispatch, standard shipping within Australia takes 7–14 business days. Please note that business days do not include weekends or public holidays.
Do you offer free shipping?
Yes, we offer free shipping on all orders. All of our products are delivered to your door 100% free of charge, with no minimum order amount required.
Can I track my order?
Absolutely. Once your order is dispatched you'll receive a tracking link via email. You can also use our Track Your Order page at any time.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition, unworn, unwashed, with tags attached and in original packaging. Sale items and gift cards are final sale.
How do I start a return?
Email us at info@lylamelbourne.com with your order number and reason for return and we'll take care of the rest. We will process your return within 7 business days after receipt.
Do you offer exchanges?
Yes. The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Products & Sizing
How do I find my size?
Most product pages include a size guide. If you're between sizes, we generally recommend sizing up for a relaxed fit.
Are your fabrics sustainable?
We prioritise natural and low-impact fabrics where possible, linen, cotton, and viscose blends. Fabric details are listed on every product page.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Maestro, and Shop Pay.
Still have a question? Get in touch — we're happy to help. You can also reach us at info@lylamelbourne.com or call us on +61 39 0689986.